No sound & no load ;(

I get the welcome screen then when u click on a character goes to my iPhone home screen. Very disappointing! & dont even get me started on the no sound issue! Only part that works is pigs abc song, uummm.. Refund?!?!? Ex specially since Ive downloaded twice on 2 diff iPhones with same log In.. How is this helping my child learn anything?!?!?!

Lah Reflectionz Photography about SUPER WHY ABC Adventures: Alphabet